We were in the San Diego area to visit family and decided to stay at this hotel. We didn't arrive at the hotel until nearly midnight and after checking in and getting our keys we found that neither
key would work in the door.
I've always said that things are going to go wrong regardless of what hotel you stay at. What's important is how they handle the situation. The front desk agent couldn't apologize enough for the inconvenience and even asked another employee to walk with me back to our room to ensure that we got in OK. I thought that they handled that situation very well.
Other than that one small problem everything else went smoothly. The breakfast staff were friendly and professional. Often times there was standing room only at the breakfast area, but the staff were very good about keeping everything stocked well.
Overall we were very pleased and impressed with the courtesy and professionalism displayed by the staff. [Less]