I feel the cost was a little high for the services, amenities, and the room; but it's San Francisco so that price tag is a little skewed regardless. The hotel staff were friendly and attentive. If
a minor issue came up they helped resolve it quickly and efficiently. I'm sure the same would be said if a major issue popped up. This is the second time I have stayed at this hotel. My room had a chair instead of a pull-out couch, but the floor was booked and I couldn't change rooms. I really could have used a pull-out during this stay.
Their pillows are labeled with 'soft' or 'firm'. They weren't uncomfortable, just unwieldy and not really to my taste. I had trouble falling asleep with them the first night. The second night I was so tired, I could have fallen asleep on bricks and been alright.
If you don't like American cheese: don't eat their omelette style eggs. The sausages were good but nothing to rave about. The pastries were dry and lackluster. They have hot coffee available all day and night, it's quite good actually. I needed a hot breakfast to get me going each morning, or would I have just tried to stick with the cereal. [Less]