My Husband and I stayed at this Holiday Express because it was near our neighborhood and when a severe storm moved into the area, we decided to get a hotel for a couple days to get out of the weather
and off our boat. We had other choices but opted for The Holiday Express on Shoreline Highway. We were greeted instantly upon entering the front door by friendly, welcoming smiling faces and a plate of freshly baked cookies. Our needs were met completely and eagerly by each member of the staff from reception, front desk agent(s), Front Desk manager (Rolando) General Manager, Luis, Maintenance and Housekeeping. I was given flowers by Guest Service Agent Joanne, as we connected instantly and she felt I'd enjoy the Callalilies she had brought from an event. The room was convenient, clean and had a comfortable back patio in which 2 of us sat comfortably. The room temperature was adjustable to our satisfaction.
I was informed of the amenities which included complimentary bicycle use, a fireplace in the receiving area, Computer room with internet and printer, Work out room, pool and Jacuzzi. The breakfast spread was different each morning, with ample choices of juices, cereals, hot sausage/bacon,eggs/omlettes biscuits, toast, bagels, English Muffins, pancakes, pastries, jams, peanut butter, honey, cream cheese and more.. There were fresh assortments of coffee (leaded and decaf), teas, cocoa and creamers which were available at any moment. Hot water was also supplied for anytime use for teas and hot chocolate. 2 extra soft pillows were delivered with no hesitation upon request. Our rooms were clean and comfortable and we not once felt an obligation to be disturbed by housekeeping until we were ready. *Fresh towels and bathroom toiletries were restocked at our pace with no imposition. We were so impressed the first two nights, we extended our stay an additional night.
At one point, due to the stormy conditions, the internet went out, and the front desk and maintenance man wasted no time to get it back up and running.
We enjoyed the later checkout time and didn't feel rushed to vacate our room.
Each time we passed a member of the staff, we were greeted with smiles and a kind interaction. From the moment we arrived, to checkout , we were treated as family with the utmost courtesy.
We will share our experience with family and friends and look forward to future stays with The Holiday Express on Shoreline Highway.
Thank you to Every member of the staff for creating a pleasant memorable stay in a home away from home.
Regards, Melissa and Innate [Less]