The complete package...
The staff at the CPFC made my most recent stay one of the most satisfying hotel stays in my many years of travelling. I was there for almost four weeks , and I had a really pleasant and
enjoyable experience. The staff went above and beyond my expectations, and I would just like to recognise the hotel staff for doing a very good job keeping their guests content and making them feel welcomed.
When I arrived to the hotel, I was greeted with a smile by the staff at reception. The team were not only very polite but also started very friendly conversations and asked after me personally and also asked how my kids were doing (I have been staying (on/off) at the CPFFC for 6 years now, so have gotten to know some members of staff very well), and it made me very welcome and feel like a valued guest.
This type of friendly attitude translated throughout the duration of stay at the CPFC. Whether it was at Breakfast, the Clubhouse Bistro, or when having room service, the staff would always say "Hi" and ask me how I was doing, paying me continuous attention. Especially the following members of staff; Elsa, Ernest, Gerardo, Rafael, Gerardo, Xavier, Dario and Maria (Cafe Florian), Scott, Cupertino, Lukas, Eric and Jay (Clubhouse Bistro) and Elaine, Sona, Veronica, Danny, Bobby and Fedan (Reception).
The staff at the Cafe Florian and Clubhouse Bistro, knowing I visit the CPFC regularly and usually on my own without any colleagues from work, would consistently come and check on me and always make time for brief chat (it's usually busy, so brief chat fine).
Even the staff at room service and housekeeping were very efficient and friendly. Throughout the duration of my stay, they made sure I was looked after. As mentioned, I am a seasoned visitor to the CPFC (SPIRE Elite) and in that time the staff, even though several of them have become acquainted to me, have never let our acquaintance or familiarity with one another, compromise excellent service. Standards are maintained at the highest standards!
The room at the CPFC was very spacious. The bed was very comfortable to sleep on and the sofa area was also very spacious, as was storage.
The food in the Clubhouse always takes excellent (apart from the meatballs, a bit bland) and comes out of the kitchen quickly and is always served with a smile. That said, I would like to see the menu refreshed more often, staying as regular as I do (I estimate over nights this year), it would be nice if there was "chefs special", or roast of the day.
The atmosphere at the CPFC is very relaxing, with the staff always having a smile on their face and the hotel being so well kept, I literally felt at ease most of the time.
I really just wanted to say that the majority of my stays at the CPFC have been very memorable. I have come to expect a very high level of service and have become use to certain standards and the staff (in particular those mentioned above) really fulfilled those expectations. I hope that this kind of hospitality continues at the CPFC so that more people could share an experiences I continue to enjoy at CPFC.