We had some adjustments to make in dates of stay, some at the last minute via phone.
Rakell (Spelling?) was extremely helpful in making those
adjustments along with her manager whom she communicated
with. Another employee might have just
blown it off with a, "that's our policy", but she capably
recognized a workable solution satisfactory to the hotel and to us and took the necessary steps to make it happen.
ps. The exercise room could use a stationary bicycle. [Less]