I am a Gold Elite member with another hotel and have enjoyed HIE just as much. Staff has always been friendly, I have always been able to book a room when needed without any issues.
The only issue I
had was with the TV and staff offered to move me to another room, which I declined and the very next day problem was solved.
I did leave my computer cord and spent a few days looking for it. I had stayed at 3 different cities this trip, so I was not sure where I might have left it. So I had our office call and start checking. We found it at the HIE, Thank you. Can there be a way to contact people if they leave items behind? either way I recommend staying at the Holiday Inn Express in Loveland, Colorado any time. [Less]