The staff made us feel wonderful and very comfortable about having our pet that is elderly which cannot hear and has trouble seeing. She gets separation anxiety if she realizes that we are not there.
They made us feel comfortable leaving her for a few hours for a wedding. She is kennel trained so she is safe but she will start to cry and bark. We think that they made sure they located others away from us and made sure we would be called if there was an issue.
The only thing I wish was different in the suites where that the sofa bed area had a separate TV and maybe a door, because not everyone likes to watch the same thing and go to bed at the same time.
Also, maybe free pet stays for members. [Less]