As stated earlier in this review, the staff was great!!, the hotel was clean, the bathroom was spotless, housekeeping did a great job. The breakfast was great - Tammy does a great job!
BED WAS AWFUL!! Hard as a rock. my husband and i traded sleeping in the chair with the blankets from the other bed pulled over us.
I know that some people like soft beds and some people like hard beds, but somewhere in the middle would have been good.
We have stayed at Holiday Inn express many times and never experienced the problem.