There were a couple of things why I am rating it the best experience ever for me.
To start Sergio was able to work with me in finding a room for me and my family very quickly even in the
circumstances that we all were going thru because of hurricane Irma. He accommodated me thru the phone and once I finally made it to the hotel he was there every step of the way till we were settled in our rooms.
The second person that I have to five all my gratitude to is Catarina. She worked with me on day one with such pleasure and a huge smile even tough I had 1000 questions. On day two she did everything in her power to extend our stay one more day, even though the demand was high again because of the hurricane that had just passed. She showed compassion, she was multi-tasking and she always stayed in communication with me thru the whole stay. She was working the front desk with such grace and noone that was there went unserved and she did it all with a smile!!! Those are the things that makes a stressing experience that much better. I overheard some of the other guests give her lots of compliments but I have to say it, she went above and beyond! [Less]