From the moment I stepped to the front desk they were on point. They greeted me as a Rewards member, offered to print documents for me and have them by the time we parked the car. They acknowledged
that they had met all of my room preferences.
The breakfast selection was very good for a self-serve dining experience. They had omelets with peppers, scrambled eggs, egg whites, bagels, muffins and the other usual things (fruit, cereal, etc.).
The one thing I would suggest is doing some updating. I would remove the carpet in the elevators and replace the carpet on the room floors. The elevators have no ventilation and the carpet carries a stale moldy/muggy smell as did the carpet in the hallway on our floor. The room smelled great but it was just the hall and elevator ride we had to contend with. The pool area is small and clean but I would try to do something to make it more appealing. Palms in the corners, some color blocks/bands around the walls.
Again, overall a great stay. Much better than expected. [Less]