The staff were extremely helpful in getting us to the station. The pool on the roof was cool also[Less]
Clean, comfortable room with friendly helpful staff
This was our second time staying at the Holiday Inn Hotel and Suites Chicago-Downtown and I'm sure it won't be our last.
The room was clean, the bed was comfortable, the bathroom was spotless. The[More] staff is friendly and helpful and the pool on the roof was full of happy playful children.
The hotel is located downtown so it's close to the major shopping and attractions.
The only downside of being in downtown is that the street noise is hard to drown out. The window curtain is thick and helps muffle the noise a bit, and keeping the A/C fan going helps also.[Less]
Close to Union Station
The primary reason for using this hotel was it's proximity to Chicago Union Station. Close, clean, friendly, seems a little pricy, however, for the location in Downtown Chicago it is probably very[More] reasonable.[Less]
Great comfortable hotel!
By J-M L
All new rooms, very clean and comfortable! Friendly and attentive staff.[Less]
By Travel guy 98
Great hotel to relax and recharge for a busy business work week. This hotel has great staff and updated rooms. I would recommend this hotel if in the area.[Less]
I arrived very tired from a long stressful drive. Checking in took less than 5 minutes and I was off to my room. The room was very nice and well laid out. The bedding was more in line with many 4 and[More] 5 star hotels I've stayed in, very comfortable. This was a new hotel and if it is any indication on the direction Crown Plaza is heading I say keep up the good work!![Less]
Comfortable bed, convenient location
This is a basic hotel with an attentive staff. I was surprised to find no refrigerator in the room but that was our only negative.[Less]
had a great stay staff was super friendly place was very clean. breakfast food was plentiful and good.[Less]
Exactly the service you want when you are tired and in a hurry.[Less]