What did we like? Everything!
We stayed here for the weekend of Kansas City Comic Con, which was only a block away at Bartle Hall. Even though we already live here in KC, it was so much nicer than
trying to fight the traffic every morning and driving home every night. It ended up feeling like a mini-vacation, because we don't come to the downtown area very often.
We've always had good experiences with Crown Plazas and other IHG hotels, and so we didn't hesitate to try this location. I have to say, this particular stay exceeded our expectations. Each staff member made us feel valued and welcome, and often anticipated our needs before we asked.
My wife is really sensitive about cleanliness, so I appreciate that our room and the hotel in general were clean and fresh. Again, I've never had this problem with IHG hotels, but it's something I look for when reading reviews.
I'd like to especially mention Bobby at the bar area. My wife, my sister-in-law, and I had a great time chatting with him and the other guests. Later that evening, we came down for dinner (since the restaurant is closed on Sunday nights) and he took good care of us. The dinner menu here at the hotel is actually better than most of the restaurants in walking distance, which are mostly burgers and pub food—not that we don't enjoy that, but we wanted something different for our last night before going back to our own quarter of KC.
We saw Mona almost every morning for breakfast. She and the other waitresses were fantastic! Erma did a wonderful job keeping our room clean. We had some nice conversations with her while we were there. Everyone we encountered was very friendly and professional.
We will definitely stay again the next time we have an event downtown! [Less]