Great Location/Helpful Staff
We chose the Crowne Plaza for a "stay-cation" in downtown KC. The location served our needs very well. Late the night of our arrival we discovered the heater in the bedroom was not working correctly.
We contacted the Front Desk and were immediately moved to another room. [Less]
The proximity to the event we attended and the area around the hotel made our stay more enjoyable. The staff at the front desk could not have been more helpfully.
Comfortable bed, good restaurant/bar service, terrible checkout service
I was only in the hotel for one evening. The staff in the restaurant and bar area were very nice and accommodating. However, the staff at the front desk at check-out was very short with me and almost
rude and dismissive. [Less]