We checked in on Feb 14 and were greeted by a very friendly front desk staff and they upgraded my room. Took a quick shower and noticed the shower was not draining well, no big deal, we went to grab
a beer and found out there was a manager reception! Told the front desk about the shower and it literary fixed in 10 minutes and they left a note on my door (that was a nice touch). During the reception we met our friend Ms. Theresa and she is absolutely wonderful! One of the mangers was even walking around to great everyone. Not a bad start after only being at the hotel for 2 hours! A few nights later it was raining so we just stayed and grabbed dinner at the Round House Restaurant. Our server Mohammad was great! He was very quick to make sure we had what we needed and a lot of fun. Breakfast the next morning he also somehow remembered all of our names. I wish I would have taken the time to write down a few of the other names of staff that helped us out during the stay but I must say everyone was great to deal with. You have a wonderful hotel, great staff and the rooms and public spaces were very clean and up to date. I will use your hotel anytime I am in town from here on out. Thank you again and I hope you take time to tell your staff what a wonderful job they are doing. I stay with IHG 75+ nights a year and your hotel was in the top for service of any I have stayed at.
One last note, the GM has his personal cell phone number posted on a note in the elevator if you have any issues it says call or text, they go the extra mile. [Less]