Stayed here for 4 nights in May using rewards nights..
The hotel was further out of the city centre than i had realised from the map and the taxi driver seemed to take a long winded route to the
hotel from Union station. However the free shuttle bus only took 10 mins and whilst times are limited it was useful to save on cab fares.
Staff were absolutely excellent throughout except for the girl on reception when we left who was unable to retrieve our left luggage for over half an hour while we had a cab waiting. i will put that down to her being new but her attitude and helpfulness needs to be improved.
The room allocated (suite) was excellent and could not be faulted after having a short wait for it to become available as the first room we went to was still being decorated.
Not much nearby for eating if you are on foot.
Breakfast was ok but as with all u.s express hotels felt manufactured and lacking in simple things like flavoured teas - peppermint , fruit.
Atmosphere was though i have to say a little strange at times - breakfast was deserted and there was what appeared to be non paying guests walking around in nightwear as they were staying at the hotel while they had homes renovated. This is something we have never experienced before.
There was no trouble and often we saw police from the station next door having food/drinks in there . [Less]