The front desk was courteous and professional and made sure I knew what the amenities were. They were welcoming of family/friends staying to visit Mass General patients and offered a discount. They
also covered the shuttle ride from the hospital to the hotel. Housekeeping staff was upbeat and helpful.
I especially enjoyed the breakfast choices and quality of the food. I would rate as better than a diner. I had the scrambled eggs, bacon, wheat toast, coffee with non fat milk and took a banana and Chobani yogurt to go.
On the negative side, the "workout room" was a block away and inconvenient for a hotel stay. It might have been okay during the day, but since it was night and I didn't know the area I didn't venture. The room could have been cleaner - the blinds, sofa bed handle and the hair dryer were sticky. No idea what was on them and I'd rather not know... We had a junior suite and the door knob was broken between the two rooms.
Overall, I'd recommend as the pros outweighed the cons. [Less]