I have had an overall great experience staying at IHG in Cadillac. I have stayed there twice over the last month for business in the area.
The only issue I had on the second trip was the front
desk staff, during check-in, was not nearly as friendly as I would have expected, seemed extremely distracted by other things going on, was non-apologetic when my co-workers elite status was missing on his reservation, and never offered a smile.
During my first stay, the staff was extremely friendly and more than made up for the less than warm reception I received during the second stay.
However, I will continue to visit IHG Cadillac. [Less]