I booked and paid for a room at the brand-new InterContinental for my sister when she had to come to town for a meeting. I got a phone call from the hotel a couple of days before the stay stating
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that my reservation wasn't guaranteed because my credit card wasn't on file, despite the fact I booked over the phone with IHG. There was a computer issue with the credit card database linking to the hotel computers. I advised them that I wasn't going to provide my credit card information over the phone to them because they called me first. The employee said that was okay and that she would send me an email with a link on it so I could provide the information. I never received the email. I called the hotel back directly and give them my credit card information over the phone so they had it on file. I'm an Ambassador member with IHG, so I set my preferences based on what my sister wanted for her stay. After arriving at the hotel and getting to her room, she had to call the front desk to request the Savory snack that she wanted. It took 45 minutes to show up but she said it was delicious. She also never received the gift that comes with the Ambassador membership. I wasn't too upset she didn't get those things, as I attributed it to the new hotel staff getting used to the process. I'm sure it will improve. As far as her stay goes, she said the hotel was beautiful and that she had a very good night sleep. She didn't have time to use the spa facility and there were parts of the hotel that were still under construction, including the upper-level bar. Her room was a king corner and she had beautiful views of downtown St Paul, Fort Snelling State Park, Runway 30R, and downtown Minneapolis. She also loved the convenience of the hotel TSA checkpoint that is connected to the airport. I'm sure in the future I will try the hotel myself to see if it has improved. [Less]
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