This HIE is definitely one of the better ones - in every respect. However, one feature which made it extra special was the welcome. Specifically by Terry on the front desk. His level of attention to
customer service and empathy is exceptional, and he deserves a promotion and/or raise. Well done Terry!
Unfortunately, this only emphasised the extremely poor welcome we received at our next HIE - at Ramsey-Mahwah, Ramsey, New Jersey. [Less]