After a long flight and longer customs queue into JFK we couldn't have asked for more, with the friendly and welcoming staff and excellent room. In the morning we were welcomed and made to feel at
home in the restaurant with a very friendly front of house manager. We were overwhelmed with the help that Jonathan, the concierge gave us, with the different options of getting us and our luggage into Times Square. We couldn't have wished for a nicer and more helpful person. He put the concierges at the Intercontinental Times Square to shame. They could learn a lot from him.
We've told everyone about this amazing hotel and brilliant staff, here in the UK.
Thank you for making the start of our trip to NY amazing. [Less]