The staff was very professional, friendly, and polite. The rooms are nice and clean, was able to sleep through most of the night which is not always the case on hotel beds. Good value for the price.
Our only issue was not the hotel's fault, it was the way that splash lagoon sells the packages. We wanted the package for the two days and one night, and then be able to just have one additional night in the hotel, so as not to be so rushed on the second day. Because of the way splash lagoon reserved the rooms ahead of time to sell as packages, it was not possible for us to stay in the same room for the second night, which waa an inconvenience and we had to move everything to the second room. JUST wish we had been able to stay the swcond night in the first room, both rooms were very nice, but the first one was larger and more convenient, as we had people joining is to spend time socializing in the hotel room. I wish there had been a way for a manager to override this when ww made the reservations so we could've stayed both nights in the same room. The hotel staff did the best they could to try to help us and get the new room ready to move into. [Less]