Nice luxury brand, although more staff formal than relaxed.
We enjoyed our stay. Barclay lives up to the Intercontinental (IHG luxury brand). Our executive king room is large by NYC standards and the recent remodel gives it an old Manhattan sophisticated
feel. Lobby felt exclusive. Staff were professional and more formal than friendly. In NYC, Ambassador perks are not generous. Hotel is strict with one room category upgrades, no complimentary movie option, and no complimentary club lounge. Front desk staff was reluctant for a slightly later check-out even though their website shows availability.
Still, an enjoyable stay as our room was comfortable with great sound insulation making for a restful sleep. [Less]