Rooms were nice, beds and bedding comfortable. Extras like coffee, tea and popcorn were delicious. Kitchen stocked well enough for minor cooking for one or two people.
Issue with the DVD player
but staff bent over backwards to fix it. Other minor issues were: Was not given the room I requested on reservation, corridors were boiling hot, room thermostat on wall did not function but could adjust unit directly, corridors, stairs and front office needed vacuuming, no milk available in the shop, the lending cupboard was pretty sparse on choices, elevator clunks alarmingly upon moving, the dishwasher handle was broken but worked. Hotel seems like they are trying to squeeze savings by not fixing minor issues that people wouldn't complain about regularly.
Overall the issues were minor and probably wouldn't be noticed except by a perfectionist like me. It was an enjoyable stay and the staff was very nice and tried to fix what they could. They gave me a points refund for the things they couldn't. I would stay again happily. [Less]