Front desk service
The woman who checked us in was great and very helpful overall! The only thing that was even remotely inconvenient were the renovations, which is a necessary evil. Everything else was great.
Nice hotel, nice amenities, strict rules
Dining room staff were very friendly and responsive. Check-in was efficient, but the IHG room request was not honored and room assignment had to be changed after checking in. Hotel policies seem to
be more restrictive than in the past. Seems a little more controlling than I like. [Less]
Delightful stay at Charlotte Staybridge Suites
Love the staff at this hotel. Everyone has a smile and goes out of their way to make sure you have a wonderful stay. Whenever we are in Charlotte to visit our daughter, we stay here with our 5 year
old grandson. He can't wait to go back! Love the indoor pool and the breakfast buffet is varied, hot and delicious. Rooms and food areas are immaculate. The renovated rooms and bathrooms are spacious and lovely. Look forward to our next visit in May! Probably the nicest staff of most any hotel we have ever stayed at. [Less]