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I had a request for a pack and play. At check in the front desk agent did not say anything about the pack and play so I brought it up. The agent was not sure if there was a pack and play in the room[More] nor if there was one available. I expect that the agent is aware of what is going on when it comes to guest that are checking in and to get with the appropriate coworkers to ensure that she has the information. There should be a note in the reservation if there is a pack and play in the room or nott. Once we got into the room there was a pack and play but no bedding for it. Once I called down the front desk agent seemed clueless. She said she will see if we can get one. I don’t understand how can there be a pack and play but no bedding?!? Each pack and play in the property should have bedding. I understand per availability that there may not be a actual pack and play available but bedding. We stayed for 6 nights never received bedding and no one ever followed up. On Monday there where no to go breakfast bags these where important for my family and I since we have small kids. At check out we got greeted as are you checking out. We said yes then quiet until he printed out the invoice and said bye. No question on how are stay was or anything else...[Less]
Always have a nice stay here
Never disappointed at this hotel, have stayed here each time we visit son[Less]
Best hotel in Jacksonville
This hotel is simply the best place to stay in Jacksonville. The staff goes out of their way to make you feel welcome and it is a very clean and comfortable place to stay.[Less]
Clean and comfortable room
By The Professor
The staff was pleasant and helpful, including at the front desk, breakfast area, and housekeepers. The room was clean and in good order. The bed and pillows were comfortable. Would stay here again in[More] the future.[Less]
Good quality and value. Room was clean and bed was comfortable. Breakfast had good choices. Check in staff was friendly and helpful.[Less]
Great place to stay. I definitely would recommend staying here if traveling in th area.[Less]
Need a nice hotel?
First time I’ve stayed here and was very pleased. Room was very nice and comfortable. Staff are outstanding...quite friendly and accommodating, and, they allowed my dog to stay. Price was[More] excellent! Would for sure stay again.[Less]
We just love the afternoon social.
I loved the free laundry. When you are on the road 6 days a week this helps a lot.[Less]
Would be a 5/5, but...
Everything was very nice about the hotel. The actual hotel looked appealing from the outside, the staff was super friendly and made check-in fast and easy, and the rooms were very clean. My only[More] complaint is about the smell of the rooms. I specifically chose a non-smoking room, but my room did indeed smell like smoke. Also, there was a terrible mildew smell that would not go away. Other than that, everything went well.[Less]