We stayed at this Holiday Inn Express several times in the past and we were always very pleased! This time however we found the room smelling very much moldy. I gave "room cleanliness" and "comfort"
a fair because of this. We asked to change the room. We were told they were fully booked and a room change impossible. They gave us Febreze to spray and a reduction in room rate. We were only credited 855 points even though they gave me a card on arrival 300 points welcome Amenity, and under normal circumstances we should have gotten over 1000 points! [Less]