We were not happy to be told on arrival that they did not have our booking and had no rooms. The clerk then found us a room and I got our booking straightened out with IHG Guest Services and the
clerk who came in for the night shift. She was very helpful and gave us a better rate. We understand mistakes can happen but feel the first clerk could have done more when we arrived.
The room was great, especially like that the separate sink and tub area so 2 people can get ready at the same time. [Less]