Great service, comfortable bed, noisy bedroom due to mechanical problem on roof.
Overall, Holiday Inn Express Ashland, Ohio is one of the best Holiday Inn hotels we have had the pleasure to stay at. We have used this particular hotel 4 times in the past 3 years.
time the room we were given (#402) had a very disturbing and somewhat loud "vibration" coming from a roof mechanical unit. It was bad enough it could be felt on the floor and the lighting fixtures "buzzed" and "clicked" constantly, disturbing our sleep and overall well-being.
We complained to the Front Desk staff and they were understanding.....they moved us to another room down the hallway (#406), which turned out to be acceptable to us.
The Front Desk staff offered us 2,000 Reward Night points as additional recompense for having to move to another room in the middle of our 5-night stay. [Less]