Nice hotel, but nothing special. Valet is slow.
Rooms are nice, service is okay, about what you'd expect I general, but nothing special. Valet is terrible, very slow, front desk cannot help, no option to phone down 5-10 mins in advance to request
car. Valet staff not very friendly at all, and this affected my overall opinion of service across the board.
Was never told there was a club lounge available!!! Might stay again in a pinch, but probably would choose elsewhere if I've an option, just to compare to other hotels. I come to Cleveland a few times a year, so this hotel is not my go-to place to stay, and probably won't be. [Less]