I arrived around midnight after working like 16 hours. The lady working at the front desk was just chillin in the eating area watching TV. She looked and acted annoyed when she had to get up... but
she did anyway. Short and to the point she covered all of the expected items during chrck-in. She effectively did her job, just not the attitude one would expect from someone in customer service.
Upon arriving to my room I was looking forward to getting some sleep. First thing I always do is close the shade all the way. The shade in this room did not go down. The light from the parking lot was brightly shining right into my window all night long! The bed... I have never in my life laid down on a bed that was so hard. When I was in my teens, I got into some trouble once and ended up spending a whole weekend in jail and their bedding was softer. Concrete and 1 inch thick foam pad... So no, I was not able to rest at all and was very disappointed with my stay at this hotel.
Over the past 8 years of traveling around 120 nights a year almost all in IHG Hotels, this is the worst review I have had to write. I stay at these hotels because there was never any question what I was getting. Tiffin needs to step it up bit... I travel through here a lot along with 13 other coworkers who do also... hope next time things are under control! [Less]