When I checked in, the young lady made me feel like a friend that was checking in. Although I was using points for my stay, they upgraded me to a two room suite. Other IHG's could learn from that
gesture. I had one small issue and called the Manager and she was great! She listened and took care of the issue immediately, Both these young ladies were great and greeted me with a smile. I was in town for a medical procedure and this hotel was in close proximity to the Doctor's Office, but I will stay here every time I'm near Oklahoma City. I checked out after two days and traveled home. I pulled into my driveway and I realized that I forgot 5 different prescriptions in a pharmacy bag in my room. I called and Caylen answered the phone, and although I called him Kevin throughout the ordeal, he was very helpful, polite and professional. He got right on it and found the medications. He called me and arranged to have them shipped to my house. That saved me a 5 hour round trip drive. The Staff is absolutely the best at this IHG property. Thank you all and hope to see you again soon. Thanks, Dale in 301.
P.S. I saw one review that mentioned this property doesn't have a pool. Personally, I have never chosen a hotel because it did or didn't have a pool. And I definitely saw bananas in the breakfast area as one reviewer complained that there were no bananas. Seriously? Lol [Less]