I recently stayed at a HIE in the Houston, TX area and had a fantastic experience with the staff and the property. I thought that the welcoming attitude would be part of the check in process at this
hotel as well. Nope, I tried to check in at noon, and was gruffly told by the front desk attendant Anne that, "We don't have any rooms available. We were completely sold out last night. You will have to wait until check in time." Okay, I get there are no rooms available but I was coming in from Austin and very tired and she was so rude in telling me something that could have been said nicely. It was a 180 from what I was expecting.
I came back at 2:45 after being dismissed and was able to check in. Anne was still at the front desk and seemed a little friendlier. I was staying in the room with my friend, who is a woman and I was questioned on whether my reservation was correct in that I wanted a king sized bed instead of two. I thought that it could have been phrased, your reservation is for a king room for one night, is that correct? Instead I was told when I confirmed that yes, I did want a king bed that "just checking, I mean that's okay." As if referring to an assumption about my sexuality or relationship status. VERY INAPPROPRIATE.
The room was nice and spacious. The bed was comfortable and the bathroom was clean and bright. Breakfast was pretty good for a freebie. I would add some condiments such as ketchup.
The next morning, my request for a 30 minute late check out the next morning was granted by Anne, so at least that. She seemed nicer in the morning and maybe she had a bad day but please have some respect when welcoming paying customers to your property. [Less]