I traveled first to Columbus, OH for a funeral, then to Pittsburgh for work. My stay at a HI Express in Columbus was not so pleasant, so the welcoming nature of the Pittsburgh staff was a wonderful
contrast. Amber, a fabulous customer service agent who I hope is on the fast-track to management, took GREAT care of me. She checked me in, speedily read my IHG room preferences and changed my room without me having to reiterate what is written in my profile. And she did it with a genuine smile.
The hotel is in a really happening area of Pittsburgh, close to the Pirates' stadium, and an easy commute to Carnegie Hall and the nearby museums/libraries in Oakland. A great value. My single pet peeve was the green light on the smoke detector which flashed every minute or so, rather than remaining steady. My room was otherwise well-designed with plenty of USB and electrical outlets, bright lighting, and a comfortable mattress. The free breakfast bar is great, but some patrons don't pay attention to the recycle bins : (
I highly recommend this location and would stay here again. [Less]