I stayed at the Savannah I-95 Gateway this past Feb.6th on my way to Fl. I had such a wonderful experience that I had to share. I booked my rm in advance, but my parents ended up travelling with me
and they didn't have a reservation. They were in the parking lot calling other hotels for prices, when Tahera the front desk clerk, came running out to the parking lot yelling for them to not book with another hotel. They were able to find a way to offer my parents a rm comparable to the other hotels they were calling, and keep our group together. Tahera acknowledged my IHG Rewards Club status, and treated my parents as though they were Platinum Elite members also. This hotel also has its own restaurant with a bar, and its the first hotel I have stayed at that offered a complimentary drink for Platinum Elite point members. Tahera extended this gracious offer to my parents also which they couldn't believe! They commented that they were beginning to understand why I chose to be an IHG points member, and why I choose to stay at this chain of hotels in my travels. We checked into our beautiful clean rooms, and made our way to the bar for a relaxing drink after our long drive. We were commenting amongst ourselves about how accommodating Tahera was, when were greeted at the bar by Adrian. She turned out to be as friendly and pleasant as Tahera and went out of her way to make sure we were comfortable, and had everything we needed. The next morning we were up early for another long drive, when we were greeted again by a friendly staff member at the breakfast area. Her name unfortunately escapes me, but she also deserves as much acknowledgment as the others.
Our stay at the Gateway Inn set the bar for every other hotel we stayed at for our vacation, and we compared every other hotel we stayed at to them. Unfortunately none of the others could match our experience. Our stay at the I-95 Gateway reminded me of why I choose to support IHG hotels, and it made a lasting impression on my parents who typically seek the more inexpensive brands of hotels. This one location, was able to change my parents view on Holiday Inn, and IHG as a whole to the point that they intend to seek these out on their future travels. I live in Canada, but I will go out of my way to stay at this hotel again if I am ever in the area. [Less]