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Latest Custer Hotel Reviews
Average Rating for Custer Hotel
(4.6 / 5)of1099reviews
Holiday Inn Express & Suites Hill City-Mt. Rushmore Area
Our family of 4 stayed in a 2 Queen suite for 5 nights during our trip to the Black Hills. This was a great location as it was central to most of the sites and drives in the area. The suite had a[More] separate living area which gave us plenty of room and allowed us to put our kids to bed and still have an area to hang out. The pool was nice and the breakfast was pretty good considering it's free. They have a pancake machine that was fantastic! What made our stay memorable was the attentive staff, especially Brenda the Manager. She was such a great host. She met us at breakfast every morning and gave us advice on what to see and do. We'd then go out with her and wave to the passengers on 1880 Train that passed in front of the hotel each morning. She truly made us feel welcome, so much so that we all gave her a big hug when our stay was over. We definitely had a great experience.[Less]
great vacation accommodations
This hotel was very convenient for us to all the attractions in the area that we were interested in.[Less]
able to relax
Nice hotel. Was able to relax there for our last day of vacation. Breakfast was excellent![Less]
This hotel is in the perfect location for your trip to the Black Hills. We stayed here the entire week and used it as "home base". Each morning we had a big breakfast and then packed up a cooler[More] and spent the day going a new direction. Then we'd come back in the evening and walk to someplace in Keystone for supper. The room was good. We had a couple small things in our room...raveling carpet and many of our outlets were loose so plugs just fell out of them. But, housekeeping was great and we would stay here again. Just needs some "upgrading" and "fixing" of small things.[Less]
Perfect location. We stayed here 6 nights and it was a great central location to everything. Breakfast was great. Our room had a few "things" which is why I didn't give it all excellent ratings. [More] Our outlets were loose and we could not get plugs to stay in many of them. The carpet was raveling between tile and carpet. But, we would stay here again. We enjoyed walking to restaurants for supper. Liked the 2 bed suite. We also brought a cot so our 3 kids each had their own bed to prevent the fighting and plenty of room for the cot and couch pulled out.[Less]
Great location and services for Black Hills
Great place, friendly staff and VERY CONVIENENT to the Black Hills sites we were interested in seeing[Less]
Above and beyond
The room was clean, comfortable beds, well equipped bathroom. The pool was a bonus!
The staff were friendly and went out of their way to help, which made our stay even more pleasurable.
Thank you[More] Custer team![Less]
Pool and Spa
We did not use the Spa because of excessive foaming. I know from pool and spa training that this could be a sign of contaminants in the spa. The pool water was very cloudy (I could not see the[More] bottom in 5 feet of water). The most common causes are improper filtration, insufficient water circulation or flow rate, and poor water chemistry. My grandaughters used the pool everyday but I decided not to use it. This is my observation after having been trained on proper care of a spa or pool.[Less]
Comforatable and friendly service
Stayed on Aug 20 2016 with our 3 teenage grandkids. They loved the swimming pool and hot tub.
The breakfast selection was great but the pork sausage link tasted nasty. Would of loved to have bacon[More] and ran out of apple juice which was coming our like light yellow water. But if you could improve the link sausage quality and add bacon I wouild have rated it a 10! You have a pretty good thing going here. Might want to add just scrambled eggs because some people might not like the cheese omlet.[Less]