Great front desk staff, great value
The accommodations were great and the staff overall was great. Wayne at the front desk was super friendly as were the rest of the front desk people. The front desk was excellent and I hated to only
give an average rating. However, there seemed to be some disgruntled cleaning staff talking over coffee in the morning and the breakfast staff wasn’t as friendly as we are used to but everyone did a good job keeping up on things. My only concern is that the cleaning staff seemed to want to get their floors done VERY early and walked in our room without giving us time to answer. This happened at 9am and happened TWICE to family we were traveling with. Check out is 11. That is the main area that I feel needs improvement. We stay in IHG hotels faithfully and this is the first time we have ran into this issue. [Less]
Great Hotel - Bad Night
This hotel was clean and inviting. The check in experience was excellent. Breakfast was great. When I laid down in bed I was stabbed by something in the leg. I pulled back the sheets and found an
employee badge with the spring loaded pin in the upright position. When I took it to the front desk operator the next morning and told him it had penetrated my leg he said in a non concerned voice, I will give it back to the employee and ask her to be more careful. No concern for my well being just went back to typing. [Less]
Friendly staffs and comfortable stay.
Had a great stay and enjoyed a comfortable room. Staff was friendly and helpful.