This hotel is fabulous. I especially appreciated the kindness and professionalism of the staff. The room was very inviting and comfortable. The lounge area was top-notch and the food, drinks and[More] staff there were all tremendous.[Less]
Nice hotel. Wish floors weren't concrete/tile. Would have been nice to walk on carpet after standing around all day at a conference. Staff was very friendly and bed was very comfortable.[Less]
Great Hotel, close to downtown, clean rooms.
Best hotel in town, close to Broadway, Riverfront, all the District attractions. Staff is very courteous and attentive to your needs.[Less]
excellent hotel! only problem I encountered was having to have my room key remade 4 times in 2 days![Less]
Clean hotel with friendly and helpful staff
Great that they offer a shuttle and if shuttle is not available it is a $6 uber to downtown. Staff very helpful and friendly. Pleasant experience.[Less]
Everything was EXCELLENT!
Everything at this location was excellent, the staff was friendly and helpful, rooms were clean, the beds and pillows were extremely comfortable, and the food was delicious. I have no complaints![More] Awesome place to stay![Less]
We were greeted by a friendly staff but they were unable to provided us with 4 rooms on the same floor. Don't know why as they were all booked a month prior to the stay all at one time. We were[More] offered additional IHG points to compensate for the problem
Also using the online reservation system as a IHG member all four rooms were charged to one credit card in advance of the stay. We were told that was a "new" function of the online reservation system. Not a good feature.
Local staff spent 15 minutes crediting one credit card and re billing three others at check out. Very time consuming and aggravating.
Overall stay was what was expected form a Holiday Inn Express so would recommend staying at this location.[Less]
A little expensive
The price to value is a little off. Overall a good hotel.[Less]
I loved Smyrna Tennessee. overall our stay was great. except for the smell of smoke that came through the vents from people smoking outside.[Less]