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The front staff was very friendly and helpful, when we encountered a problem with the a/c thermostat it was fixed immediately. I have no complaints and would recommend this hotel to anyone.[Less]
Great place to stay
Excellent desk staff, outstanding fitness room, very convent to work/plant sites along Hwy 225, very quiet area, convenient to services in Deer Park[Less]
This was a really good place to stay! The front desk was amazingly helpful, especially Katie. She always had a nice smile and welcome when I would come in or leave. If coming back down to the Deer[More] Park area in Houston I will book this hotel again without question.[Less]
Follow up call after checking in
As mentioned within the questionnaire, I liked the fact that someone from the front desk called me 10mins after I checked in to see if everything was fine in the room. It was the first time I've[More] received that kind of follow up call.[Less]
Had a great stay as the beds were very comfortable and the room was clean. Was nice to walk into a room and is noticeable that's is been taken care of and kept clean.[Less]
Clean, no frills suite
No complimentary upgrade for me, but it was fine since our suite suited our needs. I liked that the hotel is pet-friendly. While this hotel does not offer free breakfast, they do offer complimentary[More] coffee which was fine. We picked this location due to its proximity to the Houston Space Center.[Less]
Very nice people and hotel. I had a noisy neighbor above me but not bad enough to call. The recliner and desk chair were very worn,[Less]
The host talked to me like a recording and was not warm and friendly. Being greeted like that was not warm and welcoming. It was rehearsed and not genuine.
As soon a I left the foyer headed down[More] the hall to the elevators there was debris on the carpet. Directly in front of my room was more debris. I waited to see how long it would take for someone to vacuum the carpet. When I departed on Sunday the debris was still on the hall carpet as well as in front of the door to my room.
There were cobwebs in two places in the room.
We left on Saturday afternoon around noon. When we returned that evening our room had not been cleaned. I did not leave the "busy busy" magnetic sign on the door. My husband went to the front desk to get some towels.
I am a loyal IHG member and was among the first people to sign up with what was called, "Priority Club Rewards" in 1991. My overall experience has been great. I am proud to be a member of IHG.
Excellent stay Excellent service
The stay was excellent and excellent service . Really enjoyed the stay[Less]