I have stayed at this property before and enjoyed it then. It is a very convenient location for my business in the area and that is one of the main reasons I chose it this time. However, the customer
service experience was exceptional from the moment I walked into the hotel!
I was a little too early and the rooms were not quite ready, so the front desk clerk, was quick to apologize, upgraded me to a suite and even provided me with a coupon for a free appetizer at one of the local restaurants. I wish I had gotten the lady's name, but I'm sure you will know who she is based on this review. I travel almost weekly and have Platinum Elite Status with IHG and have seen all spectrums from great to not so great, and must say this was one of the best! [Less]