This hotel is nice but needs help. It seems that the staff care but do not understand the high expectations of a hospitality staff member. There was nothing big that stood out but rather little
[More]
things. I wouldn't even complain if it were just one or two things. In our room, the coffee maker was not working. They did bring a new one rather quickly. Staff wouldn't have know this so I was not upset about it. The lightbulb was out in the bathroom and so was the fan. This should have been caught by housekeeping when they last cleaned. The refrigerator did not have the bars in the door to hold items like milk in. Therefore, we could not use the door for storage. The dresser drawers still had paperwork from a previous persons stay. There were no towels, remotes, or fan controls for the cabanas outside by the pool. The hot tub was not working. One of my biggest issues was that we chose this hotel because it advertised that kids eat free all day. When I asked how this worked after we had been there for a few hours, i was told that it was only offered at breakfast time. The other issue that really rubbed me wrong was when I waited at the front desk for about 5 minutes while a staff member sat there playing (texting) on her phone and staring at the front door. She didnt acknowledge my existence. She finally looked at me and apologized but it was definitely not a good reflection on a front desk staff member. One of the other staff members smelled of marijuana. I could care less what one chooses to do in their own time. But not during work hours or at least cover up the smell. [Less]
to find the perfect hotel for your upcoming meeting, event or group of 10 or more rooms. Ready to book 10 or more rooms now? Call 1-800-MEETING
(