Upon arriving late at night, there was an issue with my 4 room reservation, the desk staff was very busy with check in as well as phone calls. After seeing how stressed I was, the desk attendant was
able to locate and get keys to the rooms, allowing the family to go to the rooms while we sort out the reservation issues. In the morning, I was able to straighten out the confusion with the Hotel Manager very easily as he was willing to listen and use sound judgement.
I want to thank the hotel staff as well as the manager for allowing me to describe the problem and working with me to solve the issue at hand, they truly have great customer service focused team that is missing in today's business climate.
Thanks again! [Less]