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Cleanliness and comfortable beds. Rooms are very
spacious. Staff was great and very professional. I would recommend this hotel with great service to anyone.[Less]
Staff was average. Mistook my personal card as the business card to charge to the room. Box spring for the bed was broken which didn't help the sleep I was getting that week. Remote for tv didn't[More] work making me ask neighbors to borrow their remote to change input settings on the tv. Besides these issues, the room was nice and the hotel has been making obvious improvements.[Less]
Candlewood is great
I really injoyed my stay all the staff were friendly. Rooms were very clean[Less]
Friendly Staff and Clean
Easy check in... CLEAN HOTEL... Staff is great and breakfest is fulfilling...[Less]
The staff is always friendly and accommodating. Great breakfast.[Less]
Home Away From Home
From the time that I arrived throughout my stay, I felt welcomed and relaxed as if I was at home or at a close relative's home.
Sharon, the desk rep was friendly and accomodating. She was[More] immediately understanding that it was late and we were tired and emotional due to the occasion for our stay (my brother's funeral).
Sharon checked with her manager who in a timely manner responded to our urgency.
My family has continuously spoken of Sharon and her manager's responsiveness to our accomodation needs.[Less]
The location of the hotel was perfect for my company's office. It was also nice having a variety of restaurants nearby. My only complaint was that whenever the AC kicked on, it sounded like a plane[More] taking off.[Less]
Efficient and sufficient
Recommend this spot to those traveling through Richmond or staying there or nearby .. conveniently located to highways and to Shortpump... and downtown as well as the university of Richmond... good[More] enough breakfast and room has what you need[Less]
Holiday inn quality, good location. Everything I needed for s motel. Good breakfast, comfortable bed, clean, ok Internet.[Less]