I was very dissappointed with the unwillingness to make a minor change to a nonrefundable reservation. We were not canceling, only wanting to reduce from 3 adults to 2 for the same period. This was
due to the one member needing surgery and not being able to make the trip.
One could argue that is what trip insurance is for, but for someone who has dedicated many stays for business, there was no consideration to our needs. [Less]