The young lady, guest attendant, made the process extremely seamless even though I was checking in late. I was in my room within 5-10 minutes.
I called while I was at work to inform the front
desk that I would be checking in late and wanted to make sure my room would still be available. She assured me that it would and it was.
I always have a pleasant stay at the Holiday Inn Express Suites and the IHG Brands in general. The staff is always friendly and professional and efficient. Keep up the great work guys! [Less]