We asked for a cot in my kids room, as there was an extra person staying in the room at the last minute, and this was about 11pm. They were very nice and had in in the room in 5 minutes.
bad part was the breakfast set up. It was quit busy, as there was a wedding there the night before, and when my kids came down for breakfast, there wasn't much food or drinks left and no staff seemed to be watching it. [Less]