I stayed at this hotel due to a medical emergency for my son. Throughout my unplanned trip, the manager Rosa was incredibly helpful, compassionate, and flexible. She went out of her way to make my
accommodations top-notch. During a time of incredible stress and emotional turmoil, Rosa continually checked to make sure my needs were met. She helped me find the best rate for my stay, allowed flexibility in my reservation dates, and clearly communicated how she could support me.
Thank you, Rosa, and the rest of your staff at Brown Deer, for making my stay as relaxing as it could be given the circumstances! [Less]