I reside in Phoenix, but I had to fly into town to bury my mom. Hard weekend, being Mothers Day and all, and I just wanted a comfortable, clean place to rest. I was greeted by Jason, who was the
perfect welcome to the hotel. He was very nice, friendly, and offered his condolences. He told me all about the hotel, and placed me in a room away from the elevators, thankfully.
The funeral was the next day (Saturday), so I put the room service menu on the door, so that I could receive breakfast between 7 and 7:30am the next morning. The next day, I don't receive breakfast until well after 7:30am. Quite frustrating.
I had to encounter other staff at the hotel and they were definitely not friendly or approachable. One woman seemed greatly agitated that I even asked a question.
The hotel was very clean, comfortable, and pretty. I didn't use any of the facilities, but there is a 24-hour indoor pool area.
I'm not sure if I would stay at this hotel again, but I may try other Crowne Plazas in the future. [Less]