I stayed at the intencontinental hotel Chongqing for almost 3 weeks and everything was the average ok, good cleanning, good service, goood food, room was ok but a little bit old and rusty.
service is the most important thing that I would like to recommend, they are realy open to bring the best service for customers, always trying to give a smile and trying to help. It is sad to say but all3 weeks went ok but my last night when cheout was a nightmare. I already review my bill the night before and everything was correct so next morning when i tried to do my check out, it took them almost 30 min to do the check out dont know why even if I was goignt o pay with the same credit card when in check in; I had to take my heavy luggage out of the hotel and into the taxi because front desk personel was sleeping and only 1 person was awake and was not really a good english speaker. I asked the hotel to get me into a taxi and they didnt make sure to get me in a "trustfull taxi" as the taxi driver tried to charge me more than double than what I was suppossed to pay but as I was already in the taxi and with my belongings there was not much to do. I called the hotel front desk toc omplain and they did the same with the taxi company but then the taxi driver got mad at me with me being inside the taxi so it was a dangerous situation for me. Hope this comment gets to the correct persons inside the staff because everything was really good until last night [Menos]