Rated 3,9 out of 5 by 199
Rated 3,0 out of 5,0 by jmlgg Servicio excelente
Falta de caja de seguridad tanto en la habitación como individual en recepción
4. Juli 2014
Rated 5,0 out of 5,0 by Kemyah Great staff and great service!
I travel to London quite regularly, sometimes for work but more often for a weekend of meeting up with friends and going out. The Holiday Inn Express, Croydon is the perfect place for this! The staff have always been very friendly and do their best to accommodate your needs and always with a smile. For me they are different to many other hotels in that they are just as friendly when you're coming in from partying at 7 in the morning as they are when you check in at 3 in the afternoon. May hotels have a way of making you feel like you've stayed out too late which can be quite a flat end to a great night out! However the staff at HIE make you feel as though they'd be good to go out with at the same time as maintaining their professionalism. The hotel is exactly what it is supposed to be and I would prefer to stay there and travel into London than return to the central London Hotels I've stayed in previously.
On the odd occasion that I have witnessed an unhappy customer the staff have responded with amazing customer service and demonstrated patience and respect under some tricky circumstances.
I will definitely be staying here again and love the breakfasts which are always a welcome surprise (even if I don't always wake up in time). This is when the 2.00pm check out comes in very handy!
2. Juli 2014
Rated 4,0 out of 5,0 by Ali69 Friendly and very helpful staff
Very pleased with the staff, all very friendly and helpful from reception to breakfast area and room making staff. Very quiete and convenient location.
The only con I was not particularly happy with is the bed, very soft and not comfortable, otherwise would certainly recomend the hotel.
30. Juni 2014