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Holiday Inn Express & Suites New Castle

2732 West State Street , New Castle, Pennsylvania 16101

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92%
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4,5

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92%
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Good hotel

By

19. April 2021

Great check in person. rude housekeeping woman in the evening

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Great Sevice

By

16. April 2021

Front desk manager Lisa Suisi was excellent and helpful. Nice to see where customers are treated with respect.

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Nice place

By

12. April 2021

Great place to stay, limited breakfast due to Covid. I think a full breakfast line is still the way to go.

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No complaints!!

By

12. April 2021

Very clean and attentive staff. Rooms were large and had everything we needed

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Great staff, great beds, elevator in poor condition

By

03. April 2021

The staff was great and the room was clean and very comfortable. Rules were posted through out the lobby area about smoking and partying and noise so that guest would know the rules. Bag breakfast was terrible, but Covid 19 brought about that.

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Weekend stay

By

02. April 2021

Fantastic staff!! I can’t say enough good things about them.

My only two complaints, no channel guide in the room and low water pressure in the shower.

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Don’t stay!

By

31. März 2021

We were directly over the pool. We heard everything going on in the pool until after 11pm, which is unfortunate b/c we needed to be up by 5am. We called and asked if management could ask those in the pool to be quiet, she said it’s a large group and she has no control of them. We then called b/c we were a party of 3, and only had 2 towels. She told us there were no more towels to be given and we needed to share. That is disgusting! Ive stayed at many holiday inn express, but would not recommend this location at all!

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Good stay

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31. März 2021

We had a great stay. Breakfast could be improved. Other HIE locations have much better choices than the brown bag. Everything else was fine.

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Great service

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29. März 2021

Great service, staff was so nice, everything was clean

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Very nice hotel very modern very clean

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24. März 2021

The only thing I could add to the hotel stay is if they had a microwavable breakfast sandwich or a hot breakfast

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Great place to stay and great staff!

By

16. März 2021

The hotel was very clean and the staff was friendly and accommodating.

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Don’t ever stay in this hotel

By

16. März 2021

Not one of the staff members wore masks the entire time we were there.

I also heard the two women working say how much they hated having black people in the hotel.

And then I was double charged for an extra night when I never stayed there. When I called the manager told me I wouldn’t get my money back and hung up on me.

Do yourself a favor and never stay in this hotel again.

I called corporate too and they basically told me it’s up to the manager to give me back my money and there was nothing they could do.
So honestly this whole company is a terrible company.

Go and stay somewhere where you don’t get treated like trash. Not a IHG hotel.

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